Return
BLACKBERRYS RETURN POLICY
5-Day Easy Return
Returning an item is easy. If you’re not satisfied with your purchase, you can initiate a return online. Please note that items must be returned within 5 days of the delivery date. Returned items must be in their original condition — unused, unwashed, unaltered, and with all tags intact. Blackberrys reserves the right to deny a refund if the returned item does not comply with our Return Policy guidelines.
Guidelines:
• Returns are not available for discounted merchandise marked with a “NO RETURN ONLY EXCHANGE” tag on the product page.
• We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item or if it proves to be defective in workmanship or materials within 30 days of purchase under normal wear (excluding stains), we will accept it for assessment and issue a refund if validated as faulty. Such returns must be initiated through our Customer Care team — not through the online return portal.
• If you miss your first return pickup attempt, two more attempts will be made on the following business days. After the third failed attempt, the return request will be cancelled.
• Once your return is picked up by our courier partner after a doorstep quality check (QC), you will be notified by email. Refunds for approved returns will be processed within 5–7 working days.
• If your return request is not approved, you may reach out to our Customer Care team for assistance.
• Please do not hand over additional items to the courier partner that were not included in your original return request. If you wish to return additional products, initiate separate item-level return requests from your profile section at www.blackberrys.com. Blackberrys will not be responsible for any unaccounted items lost in transit.
ITEM DAMAGED DURING SHIPMENT
If you receive an item that is damaged upon arrival, contact our Customer Care team immediately, along with supporting images/evidence (customersupport@blackberrys.com). You are entitled to a full refund for shipments that arrive damaged, provided you inform us within 5 days of delivery.
To return a damaged item, please follow the return instructions. Once received, the item will be assessed, and if approved, the purchase price of the damaged item will be refunded.
Steps to Initiate a Return
For Registered Users & Guest Users:
- Log in to your account on https://blackberrys.com/account/login.
- Go to 'My Orders' and click on 'Returns' for the item you wish to return.
- Select the product you want to return.
- Select an appropriate reason for the return.
- Select the original payment method.
-Review the complete return details.
- Your return process will be initiated.
REFUND POLICY
- Refunds will be made to the original form of payment mode only within 5–7 working days from the date of return pickup. Please note that actual refund timelines may vary based on your bank’s processing times, which are beyond our control.
- For Cash on Delivery (COD) orders, refunds will be issued only through bank transfer or UPI. Please ensure you provide the correct account details during the online return process. In case of failure, you will receive a secure link via Razorpay to reinitiate the refund via your preferred mode.
- For Cash on Delivery (COD) orders, COD charges will not be refunded.
- Refunds cannot be issued in cash or by cheque.
- If an item returned does not comply with our Return Policy, the refund will not be approved or processed. In such cases, the item will not be returned to you.
- If you are unsure about the eligibility of your return, please contact our Customer Care team for guidance.
SELF-SHIP
If your area is not serviceable for a return pickup:
- Contact us at customersupport@blackberrys.com or call +91-8071811173.
- Self-ship the product through a reliable courier service within 5 days of delivery.
Related FAQs
- How to place a return request?
For Registered Users:
- Log in to your account on https://blackberrys.com/account/login.
- Go to 'My Orders' and click on 'Returns' for the item you wish to return.
- Select the product you want to return.
- Select an appropriate reason for the return.
-Pay the difference amount, if applicable.
- Your return process will be initiated.
For Guest Users:
- Visit (https://blackberrys.com/account/login).
- Scroll to the 'Returns' tab at the bottom of the page.
- Enter your order details and registered contact information.
- Select the item you wish to return and the reason for the return.
- Your return request will be initiated.
- What happens if I want to return the product after the return window is closed?
We regret that we cannot accept returns after 5 days from the date of delivery.
- What should I do if the product is defective or incorrect?
If you receive a damaged or defective product, upload an image of the product and place the return request within 5 days of delivery.
- How many days will it take to pick up my return?
The return product will be picked up within 2-3 working days after the return request is initiated. For further assistance, contact Customer Support at customersupport@blackberrys.com or call at: +91-08071811173.
- Do you offer an exchange?
No, currently we do not offer an exchange.
- What if my product has been picked up, but the status shows "Cancelled"?
Please contact our Customer Care Team via email at: customersupport@blackberrys.com or You can call us at: +91-08071811173 for assistance.
- What is the refund procedure for returned orders?
- Once the return request is initiated, our pickup partner will collect the product within 2-3 working days.
- After successful quality checks at your doorstep, the refund will be initiated within 24-48 hours.
- Refunds for prepaid orders are credited to the original payment method, while COD refunds are processed to the account details provided by you within 5-7 business days, depending on your bank.
- How are COD refunds processed?
- After the return request is approved and the product is picked up, the refund will be processed to your provided account details within 5-7 business days.
- My return order is delayed. What should I do?
If your return pickup is delayed beyond 2-3 working days, please check the status in 'My Orders' or contact Customer Support at customersupport@blackberrys.com or call +91-08071811173.
- Do you offer alteration services?
Yes, we offer free alteration services for categories such as Bottom wear, Suits/Blazers, and Shirts. Visit our nearest store to avail this service.
11. Can I return altered garments?
No, garments that have been altered are not eligible for return or refund.
Terms & Conditions
- Returns are not applicable for innerwear and accessories.
- Items must be in their original, unused condition with barcodes, tags, labels, and brand packaging intact.
- Products that do not pass quality checks will not be eligible for refunds.
- Damaged or defective products must be reported within 5 days of delivery with supporting images.
- Altered garments are not eligible for return or refund.
*Note: Returns will not be accepted after 5 days of order delivery. All returns are subject to quality checks.
* The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.
For any queries, please contact:
- Email: customersupport@blackberrys.com
- Phone: +91-08071811173
IN-STORE RETURNS & EXCHANGES
Products purchased on blackberrys.com cannot be returned or exchanged at Blackberrys retail stores. Similarly, products bought in stores cannot be returned or exchanged through our online platform. Please follow the respective purchase channel’s return and exchange process.
