Blackberrys offers a hassle free alteration service at no cost for garments purchased from any of our Exclusive Blackberrys Stores or at Blackberrys.com, within 180 Days of the invoice date. This service can be availed at any Exclusive Blackberrys Store across India To process your alteration request, consumers are required to present the original invoice as proof of purchase while visiting the store. Click here to find a store near you https://stores.blackberrys.com

No, Online and Offline offers will vary as they both are different business channels.

For your convenience, we have provided a size guide on the product page. You just have to take your measurements and see what fits you.

You may also check your existing Blackberrys products to see what would fit you best.

If you are still unsure about the size, you can order the product you like in more than 1 size, try them, and return the ones which don’t fit you, with our easy return policy.

You can track your order by clicking the 'Return/Track Order' button, which is located on the top section of www.Blackberrys.com home page. Alternately, you can sign-in and visit your dashboard. Here you will need to click the order id (e.g. BBXXXX) you want to track. Once clicked, you will be able to see your tracking details.

In case you are not available at the delivery address to take the order, we’ll try attempting the delivery again in the coming days (To a maximum of 3 attempts on 3 different days). So, if you have missed the delivery, please do not worry. In case you miss all 3 attempts, the order will be returned to us and your payment will be refunded.

It could be that the delivery partner has handed over the order to your neighbour or the security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail on customer.support@blackberrys.com and we’ll investigate the issue with our logistics partner.

It is rare for this to occur, but if this happens you needn’t worry. Please wait 24 hrs for the order to be created/visible. If the order still does not be reflected in your dashboard, you may raise your concern at customersupport@blackberrys.com and the complete amount will be refunded.

Sorry! It is not possible to subsequently change sizes or colours of items or to add or delete an items once you have placed your order. Please enter a new order in the Blackberrys Online Store and cancel the order you want to change (Cancellation terms and conditions are applicable). Note: Orders can only be cancelled if the order is yet to be shipped, once the order has been picked up for delivery you will need to accept the order and place a return request.

The authorized payment collection partner for all online credit Credit / Debit Card / Net Banking Transactions of Blackberrys Online Store is RazorPay.

You will receive an order confirmation by SMS and email usually within 15 minutes of completing your order. If you have not received the email / SMS, please check your spam folder. Alternatively, you may write to us at customer.support@blackberrys.com

The orders are normally shipped within 2 working days from the date of placing the order. They are delivered to the customers address within 5 working days (must be serviceable locations) by our official courier

Each order is shipped only to a single address. If you wish to ship products to different addresses, you will have to place multiple orders.

We offer free shipping for all products.

There is no minimum purchase order value.

Blackberrys Online Store offers the following methods of payment: • Credit Card / Debit Card • Internet Banking • UPI (Google pay, PhonePe, BHIM & more) • Wallets (Mobikwik, PhonePe, Ola Money, Freecharge, Airtel Money, Jio Money, Payzapp) • EMI • Cash on Delivery*

It is extremely rare for our customers to receive defective garments. However, you need not worry, simply place a return request for the garment in question and, as a reason for returning select 'Defective Garment', as long as the garment has not been used and complies with our return policy and a 30 days timeline, you will receive a complete refund.

Visit www.Blackberrys.com and click on the track and return button on the after logging in the account on the order page.in your My Account, Dashboard, click the Order ID, followed by clicking on 'Track and Return'. Now select the Return option fill in the reason for your return and submit your request. If you face any difficulty, please write to us at customersupport@blackberrys.com. Our customer care agents will be delighted to assist you.

5 Day Easy Return* You can initiate a return within 5 Days of receiving the product. While we have a No-Questions-Asked return policy, still to serve you better on your next order we ask you to select the relevant reason from the dropdown list while you are making a return. This information helps us to understand the reason for the return and ensure your next purchase experience is delightful and encourages you to share your comment in the space provided.

Once the return ID is generated, we will SMS & Email you pick up date. By that date, your return order will be picked up. Our delivery partner will attempt the pick-up twice if it fails the first time, on two different days.

Reimbursement is usually completed in 3 working days, after receiving and conducting the quality check of your returned package. The value of the returned product will be credited to your original mode of payment such as Credit/Debit Card/Net banking account. In case of COD orders, you need to provide us with relevant account / UPI details by emailing us customersupport@blackberrys.com in order to process the refund.

Refund usually completed in 3 working days, after receiving and conducting the quality check of your returned package. The value of the returned product will be credited to your Credit/Debit Card/Net banking account. In case of COD orders, you need to provide us with relevant bank details by emailing us customersupport@blackberrys.com in order to process the refund.

Blackberrys Online Store offers the following methods of payment: Credit Card / Debit Card, Internet Banking and Cash on delivery for selected pin codes (you can check whether COD payment is applicable in your area at the time of making the purchase)

We apologies for the inconvenience and assure you that this is a one off case, you can initiate a return on Blackberrys.com in My Account section within 30 days of receiving the product.

The Exchange & Return Policies for Blackberrys/Urban, e-commerce purchases are different from retail.

No, product purchased from Blackberrys.com can only be returned online through Blackberrys.com dashboard, exchange or return at any offline store is not possible.

You can try our garments and initiate a return within 10 Days of receiving the product. While we have No-Questions-Asked return policy, still to serve you better on your next order we ask you to select the relevant reason from the drop down list while you are making a return. This information helps us to understand the reason of return and ensure your next purchase experience is delighted. We encourage you to pass on your comment in the space provided.

Please Note :
 - The return policy does not apply to Masks, Innerwear and Socks.

 - The return window cannot be accessed after 10 days of the delivery.

Terms and Conditions:
 - We do not offer an Exchange Policy. You can simply initiate return and reorder a product.

 - Returns are not applicable on Masks, Innerwear & Accessories.

 - Item(s) must be in their original and unused condition within 10 days of receipt in the original box. 

 - Any tampering with the tags or garment will result in quality check rejection, thus rejection of the return request. 

 - In case you receive a damaged or defective product, place the return within 10 days of delivery.

 - Original barcodes, tags, labels, product, and brand packaging should be originally intact. Missing or tampering will lead to Quality Check rejection and thus rejection of the placed return/refund request.

- You can return one or more items from the same order.

 - Refund will be processed only after the product is received at our warehouse.

Your payment is 100% secure as it happens on encrypted servers of Razorpay, which is India’s leading RBI approved payment gateway solution. Also, we do not save your card details.

As a policy, our delivery executives are not equipped to handle large volumes of cash. Hence, COD is applicable on Cart Value up-to Rs. 6000 only. COD requires an extra step of verification – 4 digit OTP at the time of opting for COD payment option. (You may also be asked to verify your address details to our calling agent for the COD order to be processed from our end).

If the product returned by you has failed the quality check (The returned product is not the same as the product which was dispatched, the returned product was used / tampered / damaged, the tag and taffeta was not present on the product), you may not get a refund. If you want us to check further or raise a dispute, you may write to us at customer.support@blackberrys.com.

Once you have scheduled the pickup and our delivery agent has picked up the item, it takes around 3-7 working days for us to initiate the refund into your original source of payment. As per banking guidelines, the amount gets reflected in your account as: • Debit / Internet Banking: Upto 4 days • Credit Card: Upto 7 days In case of COD orders, you need to provide us with relevant bank details on the return page of the website or by emailing us at customersupport@blackberrys.com in order to process the refund.

This does not generally happen, however if this occurs, you needn’t worry. Please wait 24 hrs for order to be placed. If it still doesn’t get placed, you may raise your concern at customersupport@blackberrys.com and complete amount will be refunded.

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

Yes, as long as the package has not been dispatched from our warehouse, the order could be cancelled. If the package has already been dispatched, we won’t be able to cancel the order. However, you can initiate a return *terms & conditions apply.

To cancel your order, visit www.Blackberrys.com and click on login. If you are not signed in you will be prompted to do so, simply input your mobile number and verify it with OTP. Now in your My Account, Dashboard click the Order ID, followed by clicking on 'Track and Return'. Now select the Cancel option, fill in the reason for cancellation and submit your request. If you face any difficulty please write to us at customersupport@blackberrys.com our customer care agents will be delighted to assist you.

Note: At times due to various reasons Blackberrys can cancel the order by its own. You can check our Terms of Use page to understand in detail the reason to initiate such cancellation.

This can mean two things:
1. The order might have already been packed or shipped out, in which case you will need to initiate a return.

 2. Something might not be working as it's supposed to, you can email us at customersupport@blackberrys.com and we will get back to you in 1-2 working days.

Yes you will! But we are sadden that you will not be able to experience our product.

Yes, as long as the package has not been dispatched from our warehouse, the order could be cancelled. If the package has already been dispatched, we won’t be able to cancel the order. However, you can initiate a return once you have received the order, as long the product is unused and is in compliance with our return terms and conditions.

The pricing and offers at website is purely driven by company and there maybe variance on prices and offers on the same article available at one of the Blackberry’s retail stores. Company owns the right of final discretion.

Not satisfied with what you bought and want to exchange?

Bring it to the any Exclusive Blackberrys store within 30 days of purchase and exchange it with any other product of your choice.

Conditions:

 - Products can only be exchanged at any Blackberrys Exclusive Store within 30 days of the date of purchase . Note: If the purchase is made from Large Format Retail Stores, Shop-in Shops or MBOs, Exclusive Stores will not be able to accept the request. However, the customers are encouraged to reach out to the Origin store to address their concerns.

 - The product submitted for exchange should be in original, unaltered, unmodified and saleable condition with its original tag and label attached. Note: If the product is worn/ washed or has the tag/label removed, it will not qualify for exchange.

 - At the time of purchase you will need to present the purchase Invoice or provide the registered mobile number used at the time of purchase. Note: If a customer can’t provide an invoice and nor can they provide the mobile number used at the time of purchase, the Exchange cannot be accommodated.

 - The policy only allows for exchange. Refund is not applicable.

 - The policy does not apply to accessories and innerwear.

 - Exchange can be done against any product with the same or higher value. In case the customer chooses a higher value product, the difference in value will be paid by the customer at the time of billing of the exchanged product.

 - If the customer is unable to find the right size/ colour/ product at the time of exchange on, a 'Credit Note' basis the returned product’s selling price will be issued.

 - The credit note will be valid for 90 days from the date of issue, after which it will automatically expire. Note: Credit Note once expired, cannot be reinstated.

  - The customer can redeem a partial amount of the credit note. In this case, the store will issue another credit note with the balance amount. This will be valid for another 90 days from the date of issue.

 - The exchange policy is not applicable on products purchased during EOSS. However, the credit note can be redeemed against purchase of any product in the store, including the discounted products.

  - Defective / Damaged products (purchased during EOSS) can be exchanged at their discounted selling price value. Note: If EOSS product is no longer available or EOSS offers are no longer available the customer can request for a credit note or pay the difference in price.

 - Incase a customer is facing an issue with their exchange they may reach out to Blackberrys Customer Support Team on customersupport@blackberrys.com or 04071327184.

In case a product has been purchased from any Blackberrys Exclusive Store and is perceived to be defective, Blackberrys offers a return of the product at its discretion and is subject to the following policy terms:

 - The product should be original.

 - Customers can bring back the defective products within 30 days from the original invoice date along with the original invoice.

 - In case the original invoice is not available, customers must communicate their registered mobile number used at the time of purchase.

 - Damage caused by accident, improper wash & care, natural break down of colour & material and regular wear & tear are not covered under this policy.

 - If the store manager finds the garment to have a genuine manufacturing defect, the exchange will be processed on the same day.

 - In case the defect cannot be determined at the store, the store will send the garment to Blackberrys Quality Check team for inspection; this process can take upto 15 working days. In this case, an Inactive Credit note will be issued to the customer as an acknowledgement. If the Quality Check team does not find a genuine defect, the customer will need to collect the garment from the store.

 - The exchange will be considered on the exact amount paid by the customer for the defective product. In the case of EOSS, the discounted MRP will be considered and not the actual MRP of the product.

 - The policy allows for exchange, only if approved. Refund is not applicable. For product damage caused by the customer, the Exchange Policy does not apply.

 - The inspection and decision from the store manager and/or MCCPL will be final and binding. Note: Credit Note, if issued, will be valid for 90 days from the date of issue, after which it automatically expires. The credit note can be redeemed against any merchandise of a similar value or higher value. In the case of higher value, the difference needs to be paid by the customer. *T&C Apply.