1.Who can join the loyalty program? 

The program is open to individuals aged 18 years and above.

2.How can I enrol in the loyalty program?

You can enrol in-store during a purchase, by scanning a QR code, or online via the Blackberrys website.

3.Is a mobile number required to join?

Yes, a valid mobile number is mandatory for registration.

4.Can I share my membership with someone else? 

No, membership is non-transferable and limited to one account per individual

1. How do I earn loyalty points?
Points are earned on eligible purchases based on a shopping value and your membership tier.

2. Are there any purchases that do not earn points?
Points are not earned on - Discounted or clearance sale items, Taxes, shipping fees, and gift card purchases.

3. When will my points be credited to my account?
Points will be reflected in your account within 24–48 hours of purchase.

1. How can I redeem my points?
Points can be redeemed on subsequent purchases once you have accumulated a minimum of 200 points.

2. Is there a maximum limit on how many points I can redeem in one transaction?
Yes, customers can redeem up to a maximum of 3,000 points in a single transaction.

3. Can I redeem points for cash?
No, points cannot be exchanged for cash or used to purchase gift cards.

4. Can I use points on discounted merchandise?
Points cannot be redeemed on discounted items unless specified by your membership tier.

5. What happens if a retailer declines my points redemption request?
Points redemption is subject to availability and retailer discretion.

1. Do my loyalty points expire?
Yes, unused points expire after 12 months, or as specified for special promotions.

2. Will I be notified before my points expire?
Blackberrys will attempt to notify you about point expiration at its discretion.

1. What are the membership tiers?
There are two tiers: Blackberrys Club and Blackberrys Phoenix Club, determined by your annual spending.

2. How often are membership tiers reviewed?
Tiers are evaluated annually or as per the program's review cycle.

1. What benefits do members receive?Members may get exclusive offers, early access to sales, and bonus point events.

2. Are there any restrictions on special offers?
Yes, promotional benefits are subject to specific terms outlined in the promotion.

1. What types of messages will I receive as a member?
You will receive transactional updates (e.g., points earned or redeemed) and promotional messages (e.g., offers and discounts).

2. How will I be contacted?
You may receive messages via SMS, email, WhatsApp, Google RCS, or Web Push.

3. Can I opt out of promotional messages?
Yes, you can opt out by - Calling customer support at 8071811173 / 9810000209 (10:00 am - 6:00 pm) or sending an email to Customersupport@blackberrys.com.

4. Will opting out of promotional messages affect transactional updates?
No, you will still receive essential transactional updates.

1. How can I cancel my membership?
You can cancel your membership at any time by contacting customer support.

2. Can my membership be cancelled by Blackberrys?
Yes, Blackberrys may cancel memberships for - Misuse or fraudulent activity, Violation of the terms and conditions.

1. How is my personal information used?
Your information is used in accordance with Blackberrys' privacy policy

2. Will my data be shared with third parties?
Data will not be shared without your consent, except for operational purposes or legal requirements.

1. Can Blackberrys change or terminate the program?
Yes, Blackberrys reserves the right to modify, suspend, or terminate the program with prior notice.

2. How will I be informed about changes to the program?
Updates will be posted on the retailer's website, and Blackberrys may notify you at its discretion.

1. What if I can’t earn or redeem points due to technical issues?
Blackberrys is not liable for any loss or damage caused by technical issues or program changes

1. What laws govern the loyalty program?
The program is governed by Indian laws.

2. Where will disputes be resolved?
Disputes will be subject to the jurisdiction of New Delhi, India.