Blackberrys Store Policy

Price and offer Policy

The pricing and offers at website is purely driven by company and there maybe variance on prices and offers on the same article available at one of the Blackberry’s retail stores. Company owns the right of final discretion.

Exchange Policy - Offline Stores

Not satisfied with what you bought and want to exchange? 

Bring it to the any Exclusive Blackberrys store within 30 days of purchase and exchange it with any other product of your choice.

Conditions:

 - Products can only be exchanged at any Blackberrys Exclusive Store within 30 days of the date of purchase . Note: If the purchase is made from Large Format Retail Stores, Shop-in Shops or MBOs, Exclusive Stores will not be able to accept the request. However, the customers are encouraged to reach out to the Origin store to address their concerns.

 - The product submitted for exchange should be in original, unaltered, unmodified and saleable condition with its original tag and label attached. Note: If the product is worn/ washed or has the tag/label removed, it will not qualify for exchange.

 - At the time of purchase you will need to present the purchase Invoice or provide the registered mobile number used at the time of purchase. Note: If a customer can’t provide an invoice and nor can they provide the mobile number used at the time of purchase, the Exchange cannot be accommodated.

 - The policy only allows for exchange. Refund is not applicable.

 - The policy does not apply to accessories and innerwear.

 - Exchange can be done against any product with the same or higher value. In case the customer chooses a higher value product, the difference in value will be paid by the customer at the time of billing of the exchanged product.

 - If the customer is unable to find the right size/ colour/ product at the time of exchange on, a 'Credit Note' basis the returned product’s selling price will be issued.

 - The credit note will be valid for 180 days from the date of issue, after which it will automatically expire. Note: Credit Note once expired, cannot be reinstated.

  - The customer can redeem a partial amount of the credit note. In this case, the store will issue another credit note with the balance amount. This will be valid for another 180 days from the date of issue.

 - The exchange policy is not applicable on products purchased during EOSS. However, the credit note can be redeemed against purchase of any product in the store, including the discounted products.

  - Defective / Damaged products (purchased during EOSS) can be exchanged at their discounted selling price value. Note: If EOSS product is no longer available or EOSS offers are no longer available the customer can request for a credit note or pay the difference in price.

 - Incase a customer is facing an issue with their exchange they may reach out to Blackberrys Customer Support Team on customersupport@blackberrys.com or +91-9810000209 (10:00 am - 6:00 pm)

Manufacturing Defect Return

In case a product has been purchased from any Blackberrys Exclusive Store and is perceived to be defective, Blackberrys offers a return of the product at its discretion and is subject to the following policy terms:

 - The product should be original.

 - Customers can bring back the defective products within 30 days from the original invoice date along with the original invoice.

 - In case the original invoice is not available, customers must communicate their registered mobile number used at the time of purchase.

 - Damage caused by accident, improper wash & care, natural break down of colour & material and regular wear & tear are not covered under this policy.

 - If the store manager finds the garment to have a genuine manufacturing defect, the exchange will be processed on the same day.

 - In case the defect cannot be determined at the store, the store will send the garment to Blackberrys Quality Check team for inspection; this process can take upto 15 working days. In this case, an Inactive Credit note will be issued to the customer as an acknowledgement. If the Quality Check team does not find a genuine defect, the customer will need to collect the garment from the store.

 - The exchange will be considered on the exact amount paid by the customer for the defective product. In the case of EOSS, the discounted MRP will be considered and not the actual MRP of the product.

 - The policy allows for exchange, only if approved. Refund is not applicable. For product damage caused by the customer, the Exchange Policy does not apply.

 - The inspection and decision from the store manager and/or MCCPL will be final and binding. Note: Credit Note, if issued, will be valid for 180 days from the date of issue, after which it automatically expires. The credit note can be redeemed against any merchandise of a similar value or higher value. In the case of higher value, the difference needs to be paid by the customer. *T&C Apply.